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Frequently Asked Questions

What does Digitalia Studio do?

 

Digitalia Studio is a full-service creative and digital partner for businesses. We handle brand design, video creation and motion graphics, and AI-assisted content production, along with packaging and print-ready design, social media content and management, digital marketing and media buying, web development, and a Brand Print Shop for businesses that need print coordination and production support alongside design.

Who is Digitalia Studio for?

We work best with businesses and teams that need consistent brand execution, including:
Retail shops and chains
Brands and ecommerce stores
Manufacturers and distributors
Restaurants and food businesses
Startups and service companies
Corporate teams and organizations
Institutes (schools, academies, training centers, clinics, hospitals, organizations)
Individuals (creators, professionals, entrepreneurs) who need premium media and brand presence

Do you work on one-time projects or only monthly retainers?

 

Both.

One-time projects include:

  • Branding and design (logos, brand kits, marketing collateral)
  • Packaging design (print-ready files, dielines, label systems)
  • Website design/development (business sites, landing pages, ecommerce)
  • Images and product visuals
  • Photoshoot planning and creative direction
  • Reels/short-form content production
  • Video ads, motion graphics, and promotional videos

Monthly retainers include:

  • Strategy + content calendars
  • Design and video production (reels, ads, campaigns)
  • Posting, scheduling, and community management
  • Reporting and optimization
  • Media buying and ad campaigns management
What industries do you specialize in?

We’re flexible across industries, but our strongest fit includes:

  • Fashion
  • Food & Beverage
  • Retail
  • E Commerce
  • Consumer Products
  • Cosmetics
  • Electronics

We also work with:

  • Services
  • Institutes
  • Practically any business that requires digital media production, brand projection, and social media presence, which is vital for brand growth today.
Do you guarantee sales or results?

No agency can ethically guarantee exact results. We guarantee professional execution, optimization, and transparent reporting based on best practices.

What payment terms do you follow?

Typically, payment is received 100% in advance. However, payment terms may vary depending on the scope, scale, duration, deliverables, and specific requirements of the project.

Once the project details are discussed and the scope, deliverables, timeline, and responsibilities are clearly defined and locked, the final payment structure is mutually agreed and documented in the relevant proposal, quotation, or contract.

Production then proceeds according to the agreed terms, with final production-ready deliverables released upon completion of the agreed payment structure.

Can you work with our in-house team?

Absolutely. We can collaborate with your internal marketing/sales team, photographers, videographers, or print vendors with clear handoffs and shared direction.

Do you offer confidentiality or NDA?

Yes. If your project requires privacy, we can work under NDA or keep delivery private on request.

Is Digitalia responsible for claims, compliance, or legal approvals in ads?

 

The client is responsible for regulatory compliance, advertising approvals, and any claims/data provided for inclusion (health, safety, warnings, statistics, etc.). We produce based on approved information and instructions provided by the client.

What’s your process after we contact you?

A simple workflow:

  1. Brief + goals (call or form)
  2. Scope confirmation (deliverables, timeline, pricing)
  3. Concept + direction alignment (where applicable)
  4. Production + review cycles
  5. Final delivery + reporting (for retainers and campaigns)
What do you need from us to start?

Usually:

  • Brand name + logo (if available)
  • Goals, target audience, and key messaging
  • Product info or service details
  • Any existing brand references (optional)
  • Access to social pages/ad accounts (only if relevant and approved by you)
Can you handle everything, including content and posting?

Yes. For retainers, we can manage the complete pipeline:
strategy → content creation → design/video → captions → scheduling → community support → reporting

Do you provide strategy or only execution?

Both. You can choose:

  • Execution only (you provide direction)
  • Strategy + execution (we plan and run end-to-end)
How many revisions do you offer?

Revisions depend on the agreed scope. Most deliverables include 2–3 revision rounds.
Revisions cover refinements (colors, pacing, transitions, minor content changes). Major changes in theme, concept, or storyline after approval are handled separately.

How long does a project take?

Typical ranges:

  • Social media posts: 24–72 hours
  • Logo/branding: 5–10 business days
  • Packaging design: 3–10 business days
  • Video ads/motion: 5–14 business days
  • Websites: 2–6 weeks
    Priority delivery can be arranged when possible.
Do you offer printing or only design?

We primarily deliver print-ready files, and we can also support print coordination/production through our Brand Print Shop depending on location, vendor setup, and project requirements.

Who owns the final designs and videos?

Once payment is complete, you receive perpetual and unrestricted usage rights to use the final delivered output for your brand, products, and services across any platform (ads, social, website, presentations, broadcast, and more).

At the same time, Digitalia Studio retains ownership of the creative concepts, storylines, scripts, structures, templates, workflows, and production methodology behind the work. This means the final deliverable is yours to use freely, but the underlying creative blueprint is not meant to be replicated, reverse-engineered, or recreated through another team or agency.

We may also showcase completed work in our portfolio and marketing. This often promotes our work and your brand together, without implying ownership of your trademarks or business identity.

Can we post drafts or previews during production?

Drafts, previews, low-resolution renders, and work-in-process materials are shared for review and feedback only and should not be published publicly until the final deliverables are fully paid and formally delivered.

Do you use AI in production?

Yes, when it helps speed, creativity, or scale. AI is used as a production aid, while final creative responsibility remains with Digitalia Studio. Exclusivity of AI-generated elements beyond standard industry practice is not guaranteed.

What about stock assets, music, fonts, and licensed media?

If we provide stock assets (music, SFX, images, footage, fonts), they are licensed only as embedded inside the final output. Individual assets cannot be extracted, reused, resold, or redistributed separately.
If you provide assets, you confirm you have the rights to use them.

Do you manage paid ads and media buying?

Yes. We manage ad campaigns (setup, optimization, A/B testing, and reporting).
Ad spend is paid by the client directly to the platform. Our service fee is separate.

Will you need access to our social accounts or ad accounts?

Only if we are managing those services. We prefer secure access methods like Business Manager permissions (Meta), role-based access, and limited admin access when needed.